An (unfinished) Customer Review of On-Rev Web Hosting

Another day, another On-Rev web server is down...

I am writing this in the hopes that:

1. Someone (anyone) from On-Rev sees it;
2. He or she thinks their potential customers will see it and that those customers will choose not to use On-Rev as a web host;
3. That person makes changes at On-Rev.

My Experience:

+ The Good:

1. Friendly customer support personnel

- The Bad:

1. Low reliability (frequent downtime)
2. Poor communication with customers during and after downtime
3. Insecure (no HTTPS) on support contact form
4. No phone number on their website

My Recommendations to On-Rev:

1. Be proactive in server maintenance.
2. Be transparent in communication with customers about downtime.

My Recommendations to Potential Customers:

1. Refrain from using On-Rev as a web host, unless they agree to credit your account for any downtime your web site undergoes due to server issues.
2. Refrain from engaging in a contract with On-Rev, any longer than month-to-month.
3. Once hosting a website on On-Rev, back-up your website often. On-Rev servers go offline without notice to customers.
4. Be comfortable deploying the local back-up of your site to another web host at a moment's notice, as On-Rev downtime often lasts for more than 24 hours.

I'll update this post when I am motivated to. As my On-Rev-hosted website continues to be down, I was just motivated enough to get this brief review out there (i.e. this post).

No web host is perfect. However, I have hosted sites with several shared hosts and On-Rev have been least happy with my experience with On-Rev (not including the friendliness of their support representatives).

Note: I do not claim shared hosting is appropriate for all applications. I host several sites on virtual private servers as well. I am posting this about sites I host on On-Rev.